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Terms and Conditions

(aka the boring bit!)


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White Dog's 10 simple terms of trading

The following terms and conditions cover the sale of goods and services from any business outlet owned, operated or used by White Dog Motorcycle Accessories.

We have tried to make our terms and conditions as simple and customer friendly as possible. For some of the more complex terms, a simplified explanation can be found by clicking on the 'What does this mean?' link under the relevant term.

A printer friendly version of these terms and conditions can be found by Here.

If you have any questions, or there are any parts of our Terms and Conditions you are not sure about, please contact us by email.


This website (www.whitedogbikes.com) is owned and operated by:

White Dog Motorcycle Accessories

Unit 2 Primes Lane Units,

Primes Lane,

Upper Holton,

Halesworth,

Suffolk.

IP19 8NZ

Email: contact

This business operates as a sole proprietorship trading

If you would like to contact us for any reason please use the details above.


1) Customers right to cancel (cooling off period)
In accordance with the distance selling regulations, orders can be cancelled by the customer up to 60 days after the order has been delivered and have any monies paid refunded in full.
Customers must notify White Dog Motorcycle Accessories by either email or postal letter if they wish to have their order canceled.
If goods have already been dispatched by us or delivered to the customer, the customer will have to return the item(s) to White Dog Motorcycle Accessories at their own expense.
Items must return in a re-saleable and unused condition and in the original packaging (with all relevant stickers and tags) and within 14 days of cancellation.
Any payment made for the goods by the customer will be refunded once White Dog Motorcycle Accessories have received the item(s) back to our premises.
After 60 days, normal refund policies will apply.
What does this mean?


2) Placing an order with White Dog Motorcycle Accessories
By placing an order with White Dog Motorcycle Accessories (either through this website, by phone or by post), you agree to the terms and conditions outlined on this page.
By completing and submitting the electronic order form or ordering items from White Dog Motorcycle Accessories over the phone, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Any offer to purchase made by the customer will be deemed accepted by White Dog Motorcycle Accessories once the goods or services have been dispatched to the customer.
White Dog Motorcycle Accessories reserve the right to refuse or reject any order placed by a customer without issuing a reason.
What does this mean?


3) Payment terms
Credit/debit card payments can be made through our websites secure, 128 bit encrypted checkout.


PayPal payments - We can only send orders to the registered Paypal address.

Office/warehouse payment terms - We only accept payment be cash in our premises.

What does this mean?


4) VAT
We are not a VAT registered business so you are not charged VAT on items you purchase from us.
What does this mean?

 

5) Language, prices, pictures and copyright
Prices and pictures are correct at time of publishing but may vary at any time without notification.
The prices published on this website are the the current prices of the product, item or service. We do not offer discounts or price matches if a 3rd party (e.g. shopping comparison site or forum) has displayed the price incorrectly.


Hotlinking and text and image theft- The taking or downloading of and/or linking to images and te copying of text on this website is strictly prohibited.
Any company, individual, organisation or seller found taking images or text from this website and using them without the express, written permission of White Dog Motorcycle Accessories will be charged £100 per week, per image or block of text for the use of the image or text.
Images directly or indirectly linked (or hotlinked) from our website will be charged at £170 per week, per image.
Your use of our images or text on your website, blog, forum or other online or offline medium without express written permission signifies your agreement to these terms and conditions.

This website and these terms and conditions provided in the English language only.
What does this mean?

 

6) Order shortages and carrier damage
Please Contact Us by email within 3 days of receipt to inform of any shortages or damage to your delivery. We regret that beyond this time we may be unable to process your claim. This does not affect your statutory rights.
What does this mean?

 

7) Returns, exchanges, refunds and warranty claims (after the 60 day cancellation period)
We will accept most items for return.
Unless the fault is ours, refunds after the 60 day cancellation period are subject to a 10% restocking charge and we cannot refund carriage charges.
In most cases we will excahnge items for no additional cost but some exchanges may be subject to additional delivery charges.
Items must return in a re-saleable condition and in the original packaging.
If the error is ours, returned items will be exchanged/refunded in full.

Under all circumstances, it is the customers responsibility to return items for refund or exchange.
We advise all our customers to return items by some form of recorded and insured delivery method as White Dog Motorcycle Accessories are not liable for any items that are not returned to our premises or get 'lost in return transit'.

Product warranties and guarantees- Some of the items we supply come with manufacturers warranties or guarantees against manufacturing defects or faults.

Under all circumstances, it is the customers responsibility to return the item to White Dog Motorcycle Accessories.
If a product fails within a specified warranty or guarantee period, it is the customers responsibility to return the item to White Dog Motorcycle Accessories at the customers own expense.

A copy of the original delivery note or invoice must by supplied with the item.
Unfortunately, we cannot accept any items returned to us under warranty unless accompanied by a copy of the original delivery note or invoice.
White Dog Motorcycle Accessories cannot offer any time scale as to when a replacement item will be sent out as some manufacturers require items to be sent for testing before issuing a replacement.
Replacements under warranty or guarantee may be subject to additional delivery charges.

White Dog Motorcycle Accessories will only offer a replacement item if a product fails under warranty or guarantee.

Under no circumstances can White Dog Motorcycle Accessories refund more than the original value of the order.

More information about returning items to White Dog Motorcycle Accessories can be found Here.

If you have an item(s) to return please visit our guide to returning items page.
What does this mean?

 

8) Responsibility for fitment and liability
It is most important that all persons or companies carrying out fitting work should competent in the task they are undertaking. The fitting of some items may necessitate the modification or removal of other parts.
It is the customers responsibility to ensure that all items are fitted correctly and that all safety measures have been taken.
If you are in any doubt please consult a professional mechanic or engineer.

White Dog Motorcycle Accessories cannot be held liable for any consequential loss caused by late delivery or of loss by our carriers, only for the value of the goods and that we are not responsible for any labour charges incurred during the fitment or removal of suspected faulty or incorrectly supplied items.
What does this mean?

9) Privacy policy, cookie information and disclaimer
White Dog Motorcycle Accessories will not pass on any sensitive information we obtain from our customers, including email addresses, home and work addresses, phone numbers and payment details to any third parties who are not absolutely necessary to the task of processing a customers order or enquiry except if a customer specifically asks for their details to be passed on.
What does this mean?

Cookies- Cookies are small information files stored in a users computer by a website.
This website uses cookies to:

  • Track visitors to our website to help us see which pages and products are popular
  • Log visitors in to certain areas of our site (e.g. our blog and customer account section)
  • Store information about recently viewed products, items added to a shopping basket and checkout info

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Unfortunately, this may prevent you from taking full advantage of the website as certain functions may not work properly with cookies disabled. More info about cookies and privacy.....
What does this mean?

Disclaimer- Links to external sites are provided for the convenience of our customers and visitors. White Dog Motorcycle Accessories has no editorial control over these sites and can take no responsibility whatsoever for their content or any views or opinions expressed therein. The presence of a link to an external site should not in any way be taken to imply endorsement or approval by White Dog Motorcycle Accessories of any content in that site or any views or opinions expressed therein.
What does this mean?

 

10) Fraud
ANY and ALL ATTEMPTS AT DEFRAUDING WHITE DOG MOTORCYCLE ACCESSORIES WILL BE PROSECUTED FULLY.
All instances of fraud and deception against White Dog Motorcycle Accessories and all information relating to such instances are sent directly to the police and our banks fraud investigation department.
Any information we obtain relating to the identity of persons committing fraudulent acts against White Dog Motorcycle Accessories will be sent to a third party who will seek recompense for our goods and associated costs.
What does this mean?

 

A printer friendly version of this page can be found Here

 

Links and Sites of interest
The links below are for information about regulations that govern the sale of goods and communication online
Distance Selling Regulations
Information about the Sale of Goods Act
Data Protection Act
The Privacy and Electronic Communications Regulations


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