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Returning Your Item(s) to Whitedogbikes For an Exchange or Refund


Info about recommended methods for returning items is available Here


Information about your right to cancel your order is available Here


We have different returns policies depending on the reason for the return.


Please use the links below to go to a particular section:

Cooling off period | Returns Guidelines | Returns for Exchange

Returns for Refund | Returns for Fault or Mistake | Warranty Claims

Things to Remember


The points below cover all returns.


1) Items returned for exchange or refund must return in a re-saleable condition and in the original packaging. This means the item must be unused and still with all the original labels and packaging.


2) In all cases it is the customers responsibility to return the item(s) back to White Dog Motorcycle Accessories.


3) We advise all our customers to return all items by some form of recorded and insured delivery method as White Dog Motorcycle Accessories accept no responsibility for items that fail to be returned to our business address.


4) Under all circumstances, items must be returned with a copy of the original delivery note or invoice. White Dog Motorcycle Accessories will not accept any items returned without the appropriate paperwork.


5) Customers returning items are advised to contact us first by email before returning any items as not all items are eligible for return.


6) When returning items, please enclose a covering note that explains clearly why the item(s) is being returned and what you would like us to do about it.


7) Under no circumstances can White Dog Motorcycle Accessories refund more than the original value of the order.


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Cancellation of orders during the 60 day cooling off/return period


Orders can be cancelled or returned for up to 60 days from the date of delivery if you are not happy with or don't want your item for any reason.
All we ask is that you let us know that you are canceling your order by either emailing us or by sending us a letter in the post.


Goods must be returned to us in a new and unused condition and in the original box with any stickers, labels or instructions.


If the goods have already been sent out or delivered, customers must return the goods to us at their own expense and within 14 days of the cancellation date.
Items must be returned to us in an unused and re-saleable condition and with any packaging boxes, stickers or labels still present and intact.
When the item arrives back we will cancel the order and refund any payment in full (as long as the item returns to us in a re-saleable condition).
More information about canceling within our cooling off period can be found by clicking here.


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Items returned for exchange


White Dog Motorcycle Accessories allow for 1 free exchange on clothing, helmets and boots per order (subject to stock levels and availability).
Multiple items are accepted for a free exchange as long as all items for exchange are returned together.
Please note-Items must be returned in 'as new' and 'un-used' condition, with any labels or packaging still attached (so don't ride around in your new helmet or jacket for 2 weeks, then send it back for exchange!)

Other items may be accepted for exchange, please Contact Us if returning other items. Additional delivery charges may apply.


Return the item to White Dog Motorcycle Accessories (Unit 2, Primes Lane Units, Upper Holton, Halesworth. IP19 8NZ) with a copy of your delivery note or invoice. Enclose a covering note explaining why the item is being returned and what you would like us to do about it.


Download a printable address label for returning your Here


In all cases it is the customers responsibility to return the item(s) back to White Dog Motorcycle Accessories.


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Items returned for refund


Return the item(s) to White Dog Motorcycle Accessories address on your invoice or delivery note or (White Dog Motorcycle Accessories, Unit 2, Primes Lane Units, Upper Holton, Halesworth. IP19 8NZ). Please enclose a copy of your invoice or delivery note. Write clearly on your note what you would like us to do (e.g. refund or replacement).


Under the current distance selling regulations, we offer a 60 day cancellation or cooling off period (from the day the item is delivered) during which customers can return items for a full refund.
Customers who wish to cancel their orders or return items for a refund during the 60 day cancellation period should email us or tell us in writing within 60 days of the item(s) being delivered, then return the item(s) to us. Items must be returned in a re-saleable and unused condition and in the original packaging (with all relevant stickers and tags) and must be returned to us 14 days of cancellation.

Our address to send returns or letters to is: White Dog Motorcycle Accessories, Unit 2, Primes Lane Units, Primes Lane, Upper Holton, Halesworth. IP19 8NZ


After the 60 day cooling off/return period, refunds are subject to a 10% restocking charge and we cannot refund carriage charges.


Customers returning items are advised to contact us first by email before returning any items as not all items are eligible for return.


Download a printable address label for returning your Here


Payments will only be refunded by the payment method used to originally pay for the order.


Payments will be refunded within 28 days of the item returning back to our premises (normally within a few days)


In all cases it is the customers responsibility to return the item(s) back to White Dog Motorcycle Accessories.


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Items returned as faulty or incorrectly sent items (Not including warranty claims)


Return the item(s) to White Dog Motorcycle Accessories (Unit 2, Primes Lane Units, Upper Holton, Halesworth. IP19 8NZ).

Enclose a copy of your invoice or delivery note. Write clearly on your note what fault or mistake has occurred and what you would like us to do.


Download a printable address label for returning your Here


If the fault or mistake has been caused by White Dog Motorcycle Accessories, we will refund towards return postage costs. Normally, we refund the amount for returning the item based on the most economical Royal Mail rate. E.g. Standard parcels or first class post depending on weight. Please note-In some cases, we are unable to refund return postage (mainly customers who have paid by credit/debit card and have requested a full refund). In these cases, we will send either a free gift or issue a store credit (of equal or greater value) to cover the return postage.

Items returned as faulty or items sent out by mistake can either be replaced with the correct or replacement item or orders can be refunded in full.


Please note-If you return an item to us due to a fault or mistake, we cannot refund more than the original value of the order.


Payments will only be refunded by the payment method used to originally pay for the order.
Payments will be refunded within 28 days of the item returning back to our premises


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Warranty Claims


Some items we sell come with manufacturers warranties and guarantees.
If an item should fail within any warranty or guarantee period, you should:


1) Contact White Dog Motorcycle Accessories, by email, to explain what the fault is.


2) Return the item to White Dog Motorcycle Accessories (Unit 2, Primes Lane Units, Upper Holton, Halesworth. IP19 8NZ) with a copy of your delivery note or invoice. Enclose a covering note explaining how the item has failed.


3) We will send out a replacement item after the faulty item has been returned to our address and tested or inspected.


Download a printable address label for returning your Here


Please note: Be sure that the item you are returning has failed due to a manufacturing fault and not due to neglect on your part. Most of our suppliers ask for items to be returned to them for inspection before issuing a replacement and will not issue a replacement if the item has failed for reasons other than manufacturing faults.


Unfortunately, we can offer no timescale as to when you will receive a replacement item as some suppliers testing takes longer than others. If you need a replacement item in a hurry, please contact us by email to see if we can help.


In all cases it is the customers responsibility to return the item(s) back to White Dog Motorcycle Accessories.


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Things to remember when returning your item(s)


~Make sure the item(s) are securely packaged and clearly labeled. Make sure any items cannot move around inside the box and don't be afraid to use loads of packing tape!


~Remember to enclose a copy of your delivery note or invoice with your item(s) and write clearly on the copy why the item has been returned and what you would like us to do.


~Make sure any items returned for exchange are in AS NEW CONDITION. This means unused, in the items original packaging and with any labels or instructions still attached.


~Please note. If you are returning a lead acid or conventional type battery (not the sealed types), empty the acid out of the battery before you send it.
Unfortunately, we cannot accept items back onto our premises if they are leaking battery acid(and it really pis*es the Postman off!!!!!!).


~Remember to remove any old address labels from the package you are returning the item(s) in. Occasionally, old address labels (like the courier labels we attach when we send the items to you) can confuse the Royal Mail and courier systems and this can lead to delays.


Info about recommended methods for returning items is available Here


Information about your right to cancel your order is available Here


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If you have any questions about returning an item, please Email Us