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Returning Your Item(s) to us - Recommended Services and Prices


Download a printable return address label for returning your item(s) Here...


Below are tables to help you work out how much returning the item will cost.

As a general rule, items under 2kg are best returned via Royal Mail, items over 2kg are best returned via courier services (depending on the price!).
The prices on this page are approximate so please visit the carriers website for more accurate information and prices.


Please note - the information on this page is meant as a GUIDELINE only!


For more detailed information, please visit the Royal Mail Website or the Parcel2Go website.


Parcel2Go courier and delivery service (Parcel2Go website):



Item Weight


Item Guide


Delivery Method


Delivery Timescale


Average Cost


Insurance


Less than 2kg


Batteries, helmets and some used parts


Courier service


3-5 working days


From £6.50


Up to £50 (extra insurance is available)


2 to 5kg


some heavier batteries and oils


Courier service


3-5 working days


From £6.50


Up to £50 (extra insurance is available)


5 to 10kg


Some used parts and oils


Courier service


3-5 working days


From £6.50


Up to £50 (extra insurance is available)


10 to 15kg


Errrm?


Courier service


3-5 working days


From £6.50


Up to £50 (extra insurance is available)


The prices above are meant as a guide only and can vary depending on the size of the parcel as well as the weight.
Please visit the Parcel2Go website for more exact prices.


Royal Mail Services and Prices (Royal Mail website):



Item Weight


Item Guide


Delivery Method


Delivery Timescale


Average Cost


Insurance


Up to 1kg


Small items like gloves, thermals, small spare parts like baffles, brake pads etc


Royal mail 1st or 2nd class delivery

Note - Try and keep parcels smaller then a shoebox as this qualifies as a small parcel which is alot cheaper to post




1st class-1 to 2 working days

2nd class-2 to 3 working days




1st class-£3

2nd class-£2.60

Recorded delivery add £1.10p

Prices quoted for a 750g package. Price will vary according to weight




Most items are automatically covered incase of loss or damage-please contact your local Post Office for details



1kg to 2kg


Crash helmets, small motorcycle batteries, some clothing


Royal mail 1st or 2nd class delivery

Note - Try and keep parcels smaller then a shoebox as this qualifies as a small parcel which is alot cheaper to post




3-5 working days


1-2 working days




1st class-£6.85

2nd class-£5.60

Recorded delivery add £1.10p

Price quoted for a 1.5kg small package




Most items are automatically covered incase of loss or damage-please contact your local Post Office for details




2kg and over

Unfortunately, Royal Mail are not very economical on parcels over 2kg, please use the Parcel2Go courier service above.



Royal Mail prices, as far as we know, are fairly accurate but please check the Royal Mail website for exact prices and information.


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Download a printable return address label for returning your item(s) Here...


Things to remember when returning your item(s)....

 

~Make sure the item(s) are securely packaged and clearly labeled. Make sure any items cannot move around inside the box and don't be afraid to use loads of packing tape!


~Remember to enclose a copy of your delivery note or invoice with your item(s) and write clearly on the copy why the item has been returned and what you would like us to do.


~Make sure any items returned for exchange or refund are in AS NEW CONDITION!
This means unused, in the items original packaging and with any labels or instructions still attached.


~Please note. If you are returning a lead acid or conventional type battery (not the sealed types), empty the acid out of the battery before you send it.
Unfortunately, we cannot accept items back onto our premises if they are leaking battery acid (and it really pis*es the Postman off!!!!!!).


~Remember to remove any old address labels from the package you are returning the item(s) in. Occasionally, old address labels (like the courier labels we attach when we send the items to you) can confuse the Royal Mail and courier systems and this can lead to delays.


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