1) Customers right to cancel (cooling off period)
In accordance with the distance selling regulations, orders can be cancelled by the customer up to 7 working days after the order has been placed & have any monies paid refunded in full. Customers must notify White Dog Motorcycle Accessories by either email or postal letter if they wish to have their order canceled within 7 working days of the order being placed. If goods have already been dispatched, the customer will have to return the item(s) to White Dog Motorcycle Accessories at their own expense. Items must return in a re-saleable condition & in the original packaging & within 14 days of cancellation. Any payment made for the goods by the customer will be refunded once White Dog Motorcycle Accessories have received the item(s) back to our premises.
After 7 working days, normal refund policies will apply.
What does this mean?

2) Placing an order with White Dog Motorcycle Accessories
By placing an order with White Dog Motorcycle Accessories, you agree to the terms and conditions outlined on this page. By completing and submitting the electronic order form or ordering items from White Dog Motorcycle Accessories over the phone, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Any offer to purchase made by the customer will be deemed accepted by White Dog Motorcycle Accessories once the goods or services have been dispatched to the customer.
White Dog Motorcycle Accessories reserve the right to refuse or reject any order placed by a customer without issuing a reason.
What does this mean?

3) Payment terms
Credit/debit card payments can be made through our secure online payment facility or over the phone on 01986 875 429. Customers wanting to pay by cheque or postal order should print a copy of the online shopping basket & send it, with the payment to White Dog Motorcycle Accessories, Unit 2, Primes Lane Units, Primes Lane, Upper Holton, Halesworth, IP19 8NZ. Please make cheque's or postal orders payable to 'White Dog Motorcycle Accessories'. If paying by cheque, allow 7 extra working days for the cheque to clear before the order is dispatched.
PayPal payments-Additional identification will be required from customers who pay through an 'un-confirmed' Pay Pal address or account.
Showroom payment terms-Cash or cheque with a valid guarantee card only are accepted in our showroom.
What does this mean?

4) VAT
All prices are inclusive of VAT unless otherwise stated. Please note there is no VAT on crash helmets, children's clothing or manuals.
White Dog Motorcycle Accessories VAT registration number: 824296420

5) Prices & pictures
Prices & pictures are correct at time of publishing but may vary at any time without notification

6) Order shortages & carrier damage
Please Contact Us by email or over the phone on 01986875429 within 3 days of receipt to inform of any shortages or damage to your delivery. We regret that beyond this time we may be unable to process your claim. This does not affect your statutory rights.
What does this mean?

7) Returns, exchanges, refunds & warranty claims (after the cancellation period)
We will accept most items for return.
Unless the fault is ours, refunds are subject to a 10% restocking charge & we cannot refund carriage charges
Exchanges may be subject to additional delivery charges
Items must return in a re-saleable condition & in the original packaging.
If the error is ours, returned items will be exchanged/refunded in full.
Under all circumstances, it is the customers responsibility to return items for refund or exchange.
All items returned must arrive back with us not later than 2 weeks after the date of despatch.
We advise all our customers to return items by some form of recorded & insured delivery method as White Dog Motorcycle Accessories are not liable for any items that are not returned to our premises or get 'lost in return transit'.
Product warranties & guarantees- Some of the items we supply come with manufacturers warranties or guarantees against manufacturing defects or faults.
Under all circumstances, it is the customers responsibility to return the item to White Dog Motorcycle Accessories.
If a product fails within a specified warranty or guarantee period, it is the customers responsibility to return the item to White Dog Motorcycle Accessories at the customers own expense.
A copy of the original delivery note or invoice must by supplied with the item.
Unfortunately, we cannot accept any items returned to us under warranty unless accompanied by a copy of the original delivery note or invoice.
White Dog Motorcycle Accessories cannot offer any timescale as to when a replacement item will be sent out as some manufacturers require items to be sent for testing before issuing a replacement.
Replacements under warranty or guarantee may be subject to additional delivery charges.
White Dog Motorcycle Accessories will only offer a replacement item if a product fails under warranty or guarantee.

Under no circumstances can White Dog Motorcycle Accessories refund more than the original value of the order.

More information about returning items to White Dog Motorcycle Accessories can be found by CLICKING HERE to visit our Returns Policy page.
If you have an item(s) to return CLICK HERE to visit our Guide to Returning Items to White Dog Motorcycle Accessories page.
What does this mean?

8) Responsibility for fitment & liability
It is most important that all persons or companies carrying out fitting work should competent in the task they are undertaking. The fitting of some items may necessitate the modification or removal of other parts.
It is the customers responsibility to ensure that all items are fitted correctly & that all safety measures have been taken.
If you are in any doubt please consult a professional mechanic or engineer.
White Dog Motorcycle Accessories cannot be held liable for any consequential loss caused by late delivery or of loss by our carriers, only for the value of the goods & that we are not responsible for any labour charges incurred during the fitment or removal of suspected faulty or incorrectly supplied items.
What does this mean?

9) Privacy policy & disclaimer
White Dog Motorcycle Accessories will not pass on any sensitive information we obtain from our customers, including email addresses, home & work addresses, phone numbers & payment details to any third parties who are not absolutely necessary to the task of processing a customers order or enquiry except if a customer specifically asks for their details to be passed on.
Click Here to read why your privacy is important to us
What does this mean?
Disclaimer- Links to external sites are provided for the convenience of our customers & visitors. White Dog Motorcycle Accessories has no editorial control over these sites and can take no responsibility whatsoever for their content or any views or opinions expressed therein. The presence of a link to an external site should not in any way be taken to imply endorsement or approval by White Dog Motorcycle Accessories of any content in that site or any views or opinions expressed therein.
What does this mean?

10) Fraud
ANY & ALL ATTEMPTS AT DEFRAUDING WHITE DOG MOTORCYCLE ACCESSORIES WILL BE PROSECUTED FULLY.
All instances of fraud & deception against White Dog Motorcycle Accessories & all information relating to such instances are sent directly to the police & our banks fraud investigation department.
Any information we obtain relating to the identity of persons committing fraudulent acts against White Dog Motorcycle Accessories will be sent to a third party who will seek recompense for our goods & associated costs.
What does this mean?

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Links & Sites of interest
The links below are for information about regulations that govern the sale of goods & communication online
Distance Selling Regulations
Information about the Sale of Goods Act
Data Protection Act
The Privacy and Electronic Communications Regulations