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Returning Your Item(s) to White Dog Motorcycle Accessories-Recommended Carriers
For most people, the easiest & cheapest method of returning any items for exchange or unwanted items is by Royal Mail Standard Parcel delivery or MyHermes courier service.
CLICK HERE to download a printable address label for returning your item(s)
Below is a table to help you work out how much
returning the item will cost
Please note-the information below is meant as a guideline only.
The information supplied is to help provide the most economical
method of returning an item(s), other delivery methods are
available from the Royal Mail & other sources.
For more detailed information, please visit the Royal Mail Website or phone them on 08457 740 740 or the My Hermes website.
MyHermes home courier & delivery service (CLICK HERE for the MyHermes website):
| Item Weight | Item Guide | Delivery Method | Delivery Timescale | Average Cost | Insurance |
| Less than 2kg | Batteries, helmets & some used parts | Courier service | 3-5 working days | £3.99 | Up to £25 (extra compensation is available) |
| 2 to 5kg | some heavier batteries & oils | Courier service | 3-5 working days | £6.24 | Up to £25 (extra compensation is available) |
| 5 to 10kg | Some used parts & oils | Courier service | 3-5 working days | £6.99 | Up to £25 (extra compensation is available) |
| 10 to 15kg | Errrm? | Courier service | 3-5 working days | £7.99 | Up to £25 (extra compensation is available) |
My Hermes is a courier company who specialise in home pick up & delivery services.
Extra services are available through their website (e.g. signature on delivery & enhanced compensation).
CLICK HERE to visit thev MyHermes website for more information!
Royal Mail Services & Prices (CLICK HERE for the Royal Mail website):
| Item Weight | Item Guide | Delivery Method | Delivery Timescale | Average Cost | Insurance |
| Up to 1kg | Small items like gloves, thermals, small spare parts like baffles, brake pads etc | Royal mail 1st or 2nd class
delivery Note-items heavier than 1kg cannot be sent 2nd class |
1st class-1 to 2 working days 2nd class-2 to 3 working days |
1st class-£3.08 2nd class-£2.49 Recorded delivery add £0.72p Prices quoted for a 1kg package. Price will vary according to weight |
Most items are automatically covered
incase of loss or damage-please contact your local Post Office for details |
| 1kg to 2kg | Crash helmets, small motorcycle batteries, some clothing |
Royal Mail standard delivery Royal Mail 1st class Recorded |
3-5 working days
1-2 working days |
Standard Parcels 1st Class Recorded Price quoted for a 1.5kg package |
Most items are automatically covered incase of loss or damage-please contact your local Post Office for details |
| 2kg to 4kg | Medium size motorcycle batteries, most jackets/trousers, some motorcycle parts | Royal Mail standard delivery | 3-5 working days |
£6.85 Price quoted for a 4kg package |
|
| 4kg to 6kg | Large motorcycle batteries, motorbike exhausts & larger parts | Royal Mail standard delivery | 3-5 working days |
£9.30 Price quoted for a 6kg package |
|
| 6kg to 8kg | Some heavy tools, twin motorcycle exhaust systems & some downpipes | Royal Mail standard delivery | 3-5 working days |
£11.40 Price quoted for a 8kg package |
|
| 8kg to 10kg | Motorcycle exhaust down pipes & some exhaust systems | Royal Mail standard delivery | 3-5 working days |
£12.24 Price quoted for a 10kg package |
|
| 10kg to 20kg | Errrrm.....? | Royal Mail standard delivery | 3-5 working days |
£14.26 Price quoted for a 20kg package |
You can check the price for sending items by Royal Mail on the Royal Mail website
CLICK HERE to go to the Royal Mail Price Finder
CLICK HERE to download a printable address label for returning your item(s)
Things to remember when returning your item(s)....
~Make sure the item(s) are securely packaged & clearly labeled. Make sure any items cannot move around inside the box & don't be afraid to use loads of packing tape!
~Remember to enclose a copy of your delivery note or invoice
with your item(s) & write clearly on the copy why the
item has been returned & what you would like us to do.
~Make sure any items returned for exchange are in AS
NEW CONDITION. This means unused, in the items
original packaging & with any labels or instructions
still attached.
~Please note. If you are returning a lead acid or conventional type battery (not the sealed types), empty the acid out of the battery before you send it.
Unfortunately, we cannot accept items back onto our premises if they are leaking battery acid (& it really pis*es the Postman off!!!!!!).
~Remember to remove any old address labels from the package you are returning the item(s) in. Occasionally, old address labels (like the courier labels we attach when we send the items to you) can confuse the Royal Mail & courier systems & this can lead to delays.
If you have any questions about returning an item, you can either Click Here to Contact Us or phone us on 01986 875429