Share | | Join us on Facebook | RSS Feed

Shop home | Search | Shopping basket | Checkout

 

Returning Your Item(s) to White Dog Motorcycle Accessories-Recommended Carriers

 

For most people, the easiest & cheapest method of returning any items for exchange or unwanted items is by Royal Mail Standard Parcel delivery or MyHermes courier service.

 

CLICK HERE to download a printable address label for returning your item(s)


Below is a table to help you work out how much returning the item will cost
Please note-the information below is meant as a guideline only.


The information supplied is to help provide the most economical method of returning an item(s), other delivery methods are available from the Royal Mail & other sources.

 

For more detailed information, please visit the Royal Mail Website or phone them on 08457 740 740 or the My Hermes website.

 

MyHermes home courier & delivery service (CLICK HERE for the MyHermes website):

 

Item Weight Item Guide Delivery Method Delivery Timescale Average Cost Insurance
Less than 2kg Batteries, helmets & some used parts Courier service 3-5 working days £3.99 Up to £25 (extra compensation is available)
2 to 5kg some heavier batteries & oils Courier service 3-5 working days £6.24 Up to £25 (extra compensation is available)
5 to 10kg Some used parts & oils Courier service 3-5 working days £6.99 Up to £25 (extra compensation is available)
10 to 15kg Errrm? Courier service 3-5 working days £7.99 Up to £25 (extra compensation is available)

 

My Hermes is a courier company who specialise in home pick up & delivery services.
Extra services are available through their website (e.g. signature on delivery & enhanced compensation).
CLICK HERE to visit thev MyHermes website for more information!

 

Royal Mail Services & Prices (CLICK HERE for the Royal Mail website):

 

Item Weight Item Guide Delivery Method Delivery Timescale Average Cost Insurance
Up to 1kg Small items like gloves, thermals, small spare parts like baffles, brake pads etc Royal mail 1st or 2nd class delivery
Note-items heavier than 1kg cannot be sent 2nd class

1st class-1 to 2 working days

2nd class-2 to 3 working days

1st class-£3.08

2nd class-£2.49

Recorded delivery add £0.72p

Prices quoted for a 1kg package. Price will vary according to weight

Most items are automatically covered incase of loss or damage-please contact your local Post Office for details
1kg to 2kg Crash helmets, small motorcycle batteries, some clothing

Royal Mail standard delivery

Royal Mail 1st class Recorded

3-5 working days

 

1-2 working days

Standard Parcels
£4.20

1st Class Recorded
£5.72

Price quoted for a 1.5kg package

Most items are automatically covered incase of loss or damage-please contact your local Post Office for details

2kg to 4kg Medium size motorcycle batteries, most jackets/trousers, some motorcycle parts Royal Mail standard delivery 3-5 working days

£6.85

Price quoted for a 4kg package

4kg to 6kg Large motorcycle batteries, motorbike exhausts & larger parts Royal Mail standard delivery 3-5 working days

£9.30

Price quoted for a 6kg package

6kg to 8kg Some heavy tools, twin motorcycle exhaust systems & some downpipes Royal Mail standard delivery 3-5 working days

£11.40

Price quoted for a 8kg package

8kg to 10kg Motorcycle exhaust down pipes & some exhaust systems Royal Mail standard delivery 3-5 working days

£12.24

Price quoted for a 10kg package

10kg to 20kg Errrrm.....? Royal Mail standard delivery 3-5 working days

£14.26

Price quoted for a 20kg package

 

You can check the price for sending items by Royal Mail on the Royal Mail website
CLICK HERE to go to the Royal Mail Price Finder

 

Top Of Page

 

CLICK HERE to download a printable address label for returning your item(s)

 

Things to remember when returning your item(s)....

 

~Make sure the item(s) are securely packaged & clearly labeled. Make sure any items cannot move around inside the box & don't be afraid to use loads of packing tape!


~Remember to enclose a copy of your delivery note or invoice with your item(s) & write clearly on the copy why the item has been returned & what you would like us to do.


~Make sure any items returned for exchange are in AS NEW CONDITION. This means unused, in the items original packaging & with any labels or instructions still attached.


~Please note. If you are returning a lead acid or conventional type battery (not the sealed types), empty the acid out of the battery before you send it.
Unfortunately, we cannot accept items back onto our premises if they are leaking battery acid (& it really pis*es the Postman off!!!!!!).


~Remember to remove any old address labels from the package you are returning the item(s) in. Occasionally, old address labels (like the courier labels we attach when we send the items to you) can confuse the Royal Mail & courier systems & this can lead to delays.

 

Top Of Page

 


 

If you have any questions about returning an item, you can either Click Here to Contact Us or phone us on 01986 875429