Please click on a question below to view the answer
~Why have I been asked to provide additional
identification?
~I'm not happy about submitting my identification
details to you?
~Why can't I send you a form of ID not on your
list?
~What happens if I don't respond to the 'Additional
identification required...' email or don't send any additional
identification?
~I want to send a copy of my bank statement
as proof of ID, but I don't want you to see who I'm making
payments to?
~How do I know your not going to use the details
to send me junk mail or pass my details on to another company?
~How do I send you my identification?
~Can you send my order out & I'll provide identification
at a later date?
~I have a question about additional identification?
Why have
I been asked to provide additional identification?
Unfortunately, trading online as we do,
there is a very significant threat from various forms of
fraud. Therefore, we have to occasionally perform additional
checks to protect our customers & or own interests.
If you are asked to provide additional identification, this
simply means that our fraud screening systems were unable
to fully check the details that were submitted with your
order & bears no reference to your honesty or integrity
as a customer.
The most common reason that customers are asked for additional
identification is through the use of unconfirmed PayPal
accounts & addresses, which provide very little fraud
screening details.
We do occasionally ask for additional identification if
certain aspects of an order look unusual.
Asking for additional identification is as much a pain in
the backside for us as it is for the customer as we have
to spend time checking all the details, but we have these
procedures in place to protect ourselves & our customers
from online fraud.
I'm not happy
about submitting my identification details to you?
If you feel unhappy about submitting any
details to us, you can always:
1) Have your order refunded in full
2) Have your order refunded & pay by another method
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Why can't
I send you a form of ID not on your list?
The forms of identification we accept are
selected because they are items that only the genuine card
holder or person authorised to make the payment in most
cases would be able to obtain.
What happens
if I don't respond to the 'Additional identification required...'
email or don't send any additional identification?
We allow 2 weeks after the email is sent
to get a response. We also periodically re-send the email
incase it fails to reach you or gets accidentally deleted.
However, after a period of 14 days after the original order
has been placed, if we don't get a response, the order will
be canceled & any payments will be refunded.
I want to
send a copy of my bank statement as proof of ID, but I don't
want you to see who I'm making payments to?
To be honest, we don't care who your buying
copies of 'Giant Jugs Monthly' or other dirty mags from.
Our only concern is confirming your identity so we can send
your order to you as quickly as possible! Certain parts
of bank statements & documents we do not require, full
details are available on the Additional
Identification page of our website-CLICK HERE for details
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How do I
know your not going to use the details to send me junk mail
or pass my details on to another company?
We do not encourage or send any form of
spam or junk mail. CLICK
HERE to read our Privacy Policy.
We do not, under any circumstances pass customers details
on to any third parties who are absolutely necessary to
confirming a customers identity.
How do I
send you my identification?
Identification can be posted to us at:
White
Dog Motorcycle Accessories
Unit 2, Primes Lane Units,
Primes Lane,
Upper Holton,
Halesworth,
Suffolk.
IP19 8NZ
Or Faxed to us during office hours. Please Click
Here to Contact Us by Email or phone us on 01986 875429
to obtain our fax details.
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Can you send
my order out & I'll provide identification at a later
date?
Unfortunately, no. Unless we receive additional
identification within 14 days from the original order date,
the order will be canceled & any money paid will be
refunded in full.
If you have any questions about
identification, please Click Here
to Contact Us by Email or phone our 24 hour enquiry
line on 01986 875429
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