What Does This Mean?
Explanations for some of the more complex Terms & Conditions of trading.
Customers right to cancel (also known as a cooling off period)
Under the current distance selling regulations, consumers (customers) have to be given a certain amount of time to cancel any orders placed for goods or services.
This regulation was brought into force to protect customers from 'high pressure' sales tactics, especially telesales tactics, used by many companies (you know the type of calls, 'our fantastic offer for insurance against something that'll never happen to you is valid for today only..................').
However, in the real world, most customers aren't prepared to wait 7 working days before having items sent & we like to get items ordered by our customers out to them as soon as possible.
So, if you do place an order with us then change your mind, for whatever reason, within 7 working days of placing the order, we will cancel the order (at your request) & refund your payment in full.
All we ask is that you return the item(s) we sent to you in a re-saleable condition (which means new & unused condition) within 14 days of cancellation.
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Placing an order with White Dog Motorcycle Accessories
What does this bit mean & how does it effect your rights? Basically it doesn't effect you. This is a bit of legal mumbo jumbo inserted to cover our own backsides incase we incorrectly price an item on our website.
For example, if we put an exhaust system on our website that should be £250, but we accidentally price it at £2.50, this part of the terms & conditions means we aren't legally obliged to supply the item to you for £2.50.
'White Dog Motorcycle Accessories reserve the right to refuse or reject any order placed by a customer without issuing a reason'
This part basically means that if we suspect that a payment method (e.g. credit card or PayPal account) has been used fraudulently to pay for goods, we will automatically void or refund the payment.
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Payment terms
Basically, the methods of payment you can use for goods are:
On our website-Credit or debit card, PayPal account (except e-cheques), or you can post us a postal order.
Please remember, if your paying by postal order, complete your order on line, print off a copy of the order & send it to us with your payment.
In our shop-Cold, hard cash is the only method of payment we accept!
Prices and pictures
We are constantly updating our website, sometimes, item specifitations and prices may change, so, just because the item is a certain price or make now, doesn't mean it will be the same in a months time!
Hotlinking, bandwidth and image theft- We send alot of time preparing and maintaining the images we use and we do not appreciate other business's, blogs or information websites linking to and/or using our images.
Images on our website that are linked to without permission will be exchanged for pronographic or offensive images (this especially applies to Ebay listings).
BANDWIDTH THEFT IS A CRIME!!!!!!!!
Order shortages & carrier
damage
It's common sense really, but, in the unlikely event of our couriers damaging your item in transit, or something incorrect or missing from your order, don't hang about, contact us straight away so we can sort any problems out.
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Returns, exchanges, refunds
& warranty claims (after the cancellation period)
We have different policies depending on the reason for return, but, the following points cover all returns:
~The only items we cannot accept for return are specially made or imported items. Any items not eligible for return are clearly marked in our catalogue. Any items which are only eligible for exchange or are exempt from any cancellation period (for example DVD's) are clearly marked in our catalogue.
~It's the customers responsibility to return items to us.
It costs us over £20 to get an item picked up by courier so we do insist customers return items to us.
~Under no circumstances can we refund more than the original order value (so if you paid £25 for an item, we can only refund up to £25) & we can only refund by the original method of payment (so if you paid by credit card, we cannot refund you in cash)
~Where product warranties & guarantees are concerned, we will only offer a replacement item, so no, you can't use an item for 6 months then send it back for a refund!
The links below are for more information about returning items to us:
CLICK HERE to visit our Returns Policy page.
CLICK HERE to visit our Guide to Returning Items to White Dog Motorcycle Accessories page.
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Responsibility for fitment
& liability
This one really is down to common sense. If your changing the brake pads on your 170mph Superbike, but you don't know the difference between a spanner & a screwdriver, get someone who knows about it to help you or get your local bike dealer to do it for you.
This term also covers us if our couriers are late delivering your item or lose your item. Basically, it means we are only liable for the cost of the item(s) you ordered, we aren't liable for your days off work, loss of sex drive, marriage breaking up etc.
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Privacy policy
The only details we ask our customers for are details that are necessary for us to process a customers order or enquiry.
The only details we give out are to other companies who help us process a customers order or enquiry (e.g. we have to give your address details to our courier company so they can deliver your items)
We never give out any customer details to any 3rd parties/companies who are not essential to the process of completing an order or enquiry.
Click Here to
read why your privacy is important to us
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Disclaimer
We spend alot of time making sure our website is created & maintained to a high standard. However, although we are careful about the other website's, pages &/or articles we link to from our website, these other website's are run & maintained by other individuals &/or companies & we don't have any influence on there design or content. If you think we may have linked to a website that has dubious content, please email us at enquiries@whitedogbikes.com to let us know.
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Fraud
Card & identity thieves, scammers & the like are amongst the lowest forms of scum on the planet & we strongly suggest that if you are one of these people & you are thinking of using your nicked card details etc on this website you hit 'Back' on your browser & try another company............................
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